We offer a 2-day return policy to ensure your shopping experience is smooth and satisfactory. You have 2 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.

Conditions for Returns
We will not be able to accept your return if:

  • Worn or Washed: Items have been worn, washed, or show signs of use.

  • Missing Hangtag: The original hangtag is missing.

  • Altered Items: Items have been altered or customized.

  • Odors: Items have strong odors such as perfume, smoke, or body odor.

  • Incomplete Returns: Items are returned without original packaging, accessories, or gifts included.

  • Past Return Period: Items are returned after the 2-day return window.

  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.

  • Hygiene Products: Items such as undergarments, swimwear, or other personal use items where the hygiene seal has been broken.

  • Incorrect Items: Items do not match the original purchase order.

  • Excessive Wear and Tear: Items show excessive wear beyond normal use.

  • Incomplete Documentation: Returns without a valid receipt/proof of purchase.

  • Misuse of Product: Items damaged due to misuse, negligence, or improper care.

Recommendations
Always check your garment for stains or faults before removing the hangtag. Once the hangtag is removed, no claims can be made. Items returned without fulfilling these conditions will not be accepted.

How to Initiate a Return

  1. Fill Out the Return Form: Contact us via www.elayke.com with your order number and reason for the return.

  2. Prepare Your Return Package: Carefully pack the items with all original packaging and receipt.

  3. Ship Your Return: Customers are responsible for shipping costs unless the item was incorrect or damaged.

Refunds

  • Once we receive your return, items go through a quality check (up to 5 business days).

  • Approved refunds are processed within 10 business days to your original payment method.

  • If you don’t receive your refund within 15 business days, please contact us at info@elayke.com.

Damages and Issues
Please inspect your items upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue quickly.

Exchanges
For faster service, we recommend returning your item and placing a new order once your return is accepted.

Important
Returns not complying with our policy may be refused at Elayke’s discretion.